Office Administrator

Office Administrator

Location: Erith, Kent
Salary: £28,000 – £30,000 (DOE)
Hours: Monday–Friday, 7:30am–4:00pm
Type: Full-time, permanent

The Role

An established and fast-growing food manufacturing business is looking for an Office Administrator to join its sales and operations team. This is a varied role supporting sales administration, planning, and general office operations, ideal for someone who enjoys working with data, processes, and people.

You’ll work closely with sales, planning, supply chain, and marketing teams, playing a key role in keeping customer accounts, forecasts, and orders running smoothly.

Key Responsibilities

Sales Administration & Customer Support

• Supporting sales account managers with customer accounts and records

• Maintaining product ranges, terms of trade, contacts, and meeting records

• Managing production and sales tracking using advanced Excel (pivot tables, databases, VLOOKUPs)

• Preparing weekly and monthly sales reports and forecasts

• Maintaining pricing records

• Resolving customer invoice queries

• Passing new customer enquiries to the sales team

• Coordinating with marketing/PR on customer activity and samples

• Assisting with customer forecasting alongside materials planning

Planning & Office Administration

• Supporting materials planning and production forecasting

• Processing customer orders and overseeing the full order fulfilment cycle

• Managing documentation such as despatch notes, pick lists, pallet labels, and export invoices

• Arranging collections and deliveries

• Handling order amendments, cancellations, and enquiries

• Creating and maintaining internal databases

• Managing phone and email enquiries

• General office administration, filing, data input, and report preparation

• Front-of-house duties, welcoming visitors and clients

• Maintaining a clean, organised office environment

Skills & Experience Required

• Previous experience in sales administration or supply chain, ideally within food manufacturing or retail

• Strong organisational skills with the ability to prioritise and meet deadlines

• Excellent attention to detail and accuracy

• Confident communicator with good written, verbal, and numerical skills

• Advanced Excel skills (databases, pivot tables, VLOOKUPs)

• Proficiency across Microsoft Office

What’s on Offer

• Salary £28,000–£30,000 depending on experience

• 28 days holiday including bank holidays, plus paid birthday off and paid Christmas Day

• On-site parking

• Staff discounts

• Relaxed, friendly office environment

• Opportunity to upskill and progress within the business

About the Business

You’ll be joining a small, family-run food manufacturer with a strong reputation for quality and innovation. The business is growing quickly, operates multiple production sites, and works with major UK retailers under high food safety and accreditation standards.