Based working from home (paid door to door) as a field service engineer working on the installation, commissioning and servicing of laser cutting machines. If not commutable from home - hotel will be arranged.

Based on a 40 hour week (must be flexible)

Main Duties

• Execution of service actions, installations, problem diagnosis, preventive maintenance
• Training of new and existing customers on the maintenance of our systems (Hard- and Software)
• Diagnosing of errors or technical problems and determination of proper solutions
• Sharing of information obtained from unique problems or specialized trainings with the rest of your team
• Documentation of service actions according to industry standards
• Installing and maintaining machines at customer sites (incl. loading/unloading equipment)
• Supporting basic trouble shooting cases
• Documentation of service actions in the required case reports
• Requesting spare parts from stock and the respective delivery to the costumer
• Assisting in the consultation of sales and service offers
• Supporting the installation and operation of machines on fares and events
• Building a positive relationship with the customer

Requirements

• Experience of hands on engineering, laser cutting/ bending technology is desirable but not essential at all 
• Basic understanding and knowledge of CNC or PLC – systems and mechanical engineering
• An engaged and courageous personality with a strong focus on customer satisfaction
• The willingness to build sustainable relationships with colleagues and supervisors based on honesty and empathy
• Ability to or willingness to learn how to work with Microsoft Dynamics and Microsoft Office
• Readiness to travel approximately 50 % or related field
• Dricing license