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Field Service Engineer

Job Title: Field Service Engineer
Contract Type: Permanent
Location: Kent
Industry:
Salary: £32k - 35k per year + OTE
Reference: 39029
Contact Name: Jack Hanson
Contact Email: [email protected]
Job Published: February 02, 2022 12:12

Job Description

Field Service Engineer

Covering  - Kent, Sussex and Surrey 

This is a fantastic opportunity for an engineer to go into a rapidly growing company with great opportunites to progress. Full training will be given for the role. 

Based working from home (paid door to door) as a field service engineer working on the installation, commissioning and servicing of laser cutting machines. If not commutable from home - hotel will be arranged.

Based on a 40 hour week (must be flexible)

Main Duties

  • Execution of service actions, installations, problem diagnosis, preventive maintenance
  • Training of new and existing customers on the maintenance of our systems (Hard- and Software)
  • Diagnosing of errors or technical problems and determination of proper solutions
  • Sharing of information obtained from unique problems or specialized trainings with the rest of your team
  • Documentation of service actions according to industry standards
  • Installing and maintaining machines at customer sites (incl. loading/unloading equipment)
  • Supporting basic trouble shooting cases
  • Documentation of service actions in the required case reports
  • Requesting spare parts from stock and the respective delivery to the costumer
  • Assisting in the consultation of sales and service offers
  • Supporting the installation and operation of machines on fares and events
  • Building a positive relationship with the customer

Requirements

  • Experience of hands on engineering, laser cutting/ bending technology is desirable but not essential at all 
  • Basic understanding and knowledge of CNC or PLC – systems and mechanical engineering
  • An engaged and courageous personality with a strong focus on customer satisfaction
  • The willingness to build sustainable relationships with colleagues and supervisors based on honesty and empathy
  • Ability to or willingness to learn how to work with Microsoft Dynamics and Microsoft Office
  • Readiness to travel approximately 50 % or related field
  • Dricing license

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